Kate Thomas, MLIS Resume

June 2023 - Present

Manage a digital library of case files, court documents, and audio files with 500+ individual entries.

• Design and maintain a library interface for premium members, enhancing searchability and organization by case or topic.

• Catalogue and update 500+ files, ensuring compliance with redaction and watermarking standards, with new entries added weekly.

• Develop and enforce a redaction policy to ensure the removal of personally identifiable information (PII) in accordance with the Society of Professional Journalists's Code of Ethics.

Create LibGuide case overview pages for major cases covered in current reporting. Each page includes an interactive timeline, relevant case files and court documents, and curated articles and videos.

Write and record podcast series on information and media literacy.

October 2022 - September 2023

Organized and managed day-to-day scheduling for the CEO and VP of Human Resources, while coordinating a global monthly Executive Team meeting and supervising a full-time Administrative Assistant.

• Coordinated logistics, prepared meeting slide decks, and troubleshot technology for monthly Executive Team meetings.

  Streamlined communication among 25+ Executive Team members by creating an MS Teams channel, improving collaboration based on team feedback.

Managed the professional development platform and served as an SME, designing training programs for employees in remedial and advancement pathways.

Oversaw quarterly All-Company meetings, including topic generation, slide deck creation, and facilitating MS Teams meetings.

Processed monthly expense reports for the CEO and myself.

June 2021 - October 2022

Provided administrative support for all projects across North and South America, collaborating with 20+ project managers simultaneously.

• Assessed pre-project access requirements and coordinated with project managers and the global scheduler to ensure compliance before team mobilization.

  Audited 150+ project workbooks for completion, logged results in the closeout dashboard, and compiled reports for the Director of North America Operations.

Assigned and tracked yearly compliance training for all North American team members, ensuring timely completion.

Managed the work-clothing program, including inventory, purchasing, and distribution.

Collected and maintained 300+ employee site-access documents (TWIC, passports, visas, etc.) in the company database.

February 2017 - June 2021

Supported the VP of Membership Development and Personal Training in daily operations and responsibilities.

Served as a Body Renew transition team member during the acquisition of two locations, handling phone calls and returning voicemails from transitioning members.

Co-created and launched a Virtual Personal Training program with 8 trainers and 50+ clients in response to COVID-19 shutdown; adapted the program for continued operation after reopening.

Oversaw day-to-day operations for the membership and personal training departments.

Processed payroll, commissions, and bonuses for 45+ personal training staff and audited payroll submissions for 30+ membership staff.

Mentored and supported membership coordinators, membership sales managers, personal trainers, and personal training managers by planning solutions, answering technical and procedural questions, and improving processes.

Conducted bi-weekly sales audits, monitored adherence to The Alaska Club sales process, and assisted in developing performance action plans.

Evaluated department performance by researching, collecting, and analyzing data, preparing daily, weekly, and monthly reports.

Maintained strong relationships with the membership and personal training teams by providing support, information, and guidance, while recommending strategies for increasing profit and service quality.

Standardized and managed recruiting efforts for Membership Sales department roles, including job postings, online management, and onboarding.

Collaborated with Marketing and Accounting departments as the central point of information for team members.

Facilitated community outreach and special events in partnership with the Marketing department to drive sales goals.

Maintained quality service by establishing and enforcing organizational standards.